Returns Policy
BarSourceUSA.com is committed to providing the best customer service in the Bar Source USA industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
BarSourceUSA.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@barsourceusa.com
*Exclusions
BarSourceUSA.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
BarSourceUSA.com Returns Policy By Brands
Summit Appliance Returns Policy
Montana Woodworks Returns Policy
Allavino Returns Policy
NewAir Returns Policy
Kegco Returns Policy
RETURN PROCEDURE
- All return request must be submitted in writing and sent to support@barsourceusa.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@BARSOURCEUSA.COM
CANCELLATIONS
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
EMAIL SUPPORT@BARSOURCEUSA.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@barsourceusa.com to arrange for replacement and pick-up of the damaged Bar Source USA. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@BARSOURCEUSA.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@BARSOURCEUSA.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
Let customers speak for us
We ordered the summit wine cooler and we’re all excited about it and when arrived we unboxed it and there was a large pressure dent on the left top corner. My wife says no no no. So she called and set up an exchange. The new one arrived in A timely manner and was in perfect condition they took the other damaged unit away. After we installed it it looked like it had been there from the beginning of the kitchen remodel. We have Viking appliances and subzero refrigerator and it blends in perfectly. It keeps the wine bottles very cold And has a great interior light. There was the issue of replacing the trash compactor with the same size unit because it was built in cupboards and it needed to be the exact same size as the old trash compactor which it was. Great unit highly recommended. Lots of compliments for my friends.
Both the service and the CL181WBC were outstanding, the beverages are cold, the unit is quiet and looks fantastic.
The only thing to mention is the wind cellar units have a tint to them and the beverage units have a clear glass, taking them in to match the glass tint, but other than that, they are outstanding.
NewAir 24” Wide Built-in Stainless Steel 177 Can Beverage Fridge NBC177BS00
Fairly simple to put together and works like a charm. It was a wonderful Christmas gift for my husband!
I highly recommend this Beer Appliance. Does exactly what I wanted it to do. Provide me with cold, crisp, and refreshing drat beer!
My Kegco arrived 26 hours after ordering. More than met my expectations. I am a happy camper in my own home. Thank you BarSourceUSA.com!
Best investment ever!!! I had no knowledge of how to use one before I bought this and was pouring beers in minutes! Well worth it
This was a great buy I love it easy to set up works great saves money and came a week early. I will another unit from BarsSourceUSA.com.
My old kegerator died and I wish I had bought this before. Keeps beer very cold. It arrived one week early in great shape. Really enjoying the change!
Great kegerator to start out with has everything you need to start. Just go get the co2 tank filled and a keg and your good to go.
The product was exactly as described. Delivered on time & without damage, thanks to my amazing seller, BarSourceUSA.com. All parts present. Easy assembly.
We have been using this for a few months now, and it is working great! It was easy to set up & my husband loves it!
My retired father loved this. Cheaper than buying bottles. Great draft taste.
After a lot of research, this is a great unit, especially for the cost. Beer is pouring @34 degrees with the unit outside on a south Florida patio! Highly recommend.
My husband loves having this for his new “man cave “. It works very well and fits the space perfectly.
